Select Page

Client and Lawyer Relationship

by Lawrence S. Pascoe
A good working relationship between the client and the lawyer, especially in family law matters, will result in a better outcome, a smoother process, a lower account and a satisfied client. To obtain a good working relationship it is important that both client and lawyer recognize their own and each other’s responsibilities. To help achieve this I am setting forth what I believe are the respective roles of the client and the lawyer.

The Role of the Lawyer

Role of Lawyer

To Advise

The lawyer advises the client as to how the law would apply to the client’s case. As the law is not an exact science, the advice will include the range of possible outcomes if the matter is litigated and a judge has to decide the case. The lawyer will advise the client on the different arguments that can be made for and against the client and assess the probability of success as well as on the best strategy and legal procedure to obtain the desired outcome. That strategy may range from doing nothing to taking the case to the court of appeal, if need be. The advice will originally be based on the facts first given, and the law at that time. As the opposing spouse’s evidence is known and the lawyer assesses the court’s probable findings of the facts, that advice may change. The law is also changing as new cases interpret the Family Law Act. Those new cases might result in a change of advice also.

To Negotiate a Settlement

The lawyer will negotiate on the client’s behalf with the opposing spouse’s lawyer or the opposing spouse, if he or she has no lawyer, to obtain a complete settlement of all the issues. During the negotiating process the client will be consulted and will be expected to give instructions to the lawyer as to the terms of the settlement that are acceptable to the client.

To Draft the Appropriate Documents

If the matter settles without commencing court proceedings the lawyer will draft a separation agreement. If court proceedings are needed the lawyer will draft the Petition for Divorce or Statement of Claim and all other documents that are required to commence and continue a court action.

To Advocate

If the parties cannot settle the matter then the lawyer will argue the case at all levels – the interim motion, the trial, and the appeal. The lawyer will conduct the appropriate cross examinations and discoveries, prepare the necessary documents and appear at the pre-trial conference.

Conduct the Client is Entitled to from the Lawyer

To Provide Good Service

This includes returning phone calls the same day they are received or by the next day if the lawyer is out of the office. If the call cannot be returned by the next day, the lawyer’s secretary should call. Good service also includes receiving copies of all court documents and important correspondence. Communication of major developments in the case should be made as soon as possible. The prompt and courteous service also must be extended by all the office staff to the client.

Conduct Client is entitled to from Lawyer

To Give a Realistic Assessment of the Case

The lawyer should tell the client what the lawyer believes the client’s realistic chances are of obtaining the outcome the client wants. The lawyer should not be overly optimistic to make the client feels better about the case. That feeling may fuel a court battle that cannot be realistically won. This unwarranted optimistic approach also will result in a big letdown if that outcome is not achieved either through negotiations or through the court system. However, the lawyer should not be overly pessimistic either. Being pessimistic is not fair to the client as it does not allow him to assess the case properly. The client’s instructions are then not based on the proper facts.

To Provide Financial Accountability

The lawyer should at the first interview explain how the fee will be determined and when it is expected to be paid. The lawyer should tell the client what the disbursements (money spent on the client’s behalf) will be. If the fee is to be on a time basis then the account should detail the date the work was performed, the work done and the time taken. The account also will detail the disbursements. As best the lawyer can, there should be estimates of what the case will cost if it is being charged on a time basis. Interim bills should be sent to the client so the client knows the amount due to the lawyer.

To Take the Client’s Instructions

The lawyer must take the client’s instructions. The lawyer should not try to force the client into taking a position the client does not want. On occasion a lawyer believes the client is willing to settle for far less than a court would order. In those situations the lawyer should not bully the client into changing positions but rather obtain a written acknowledgement from the client that the settlement in the lawyer’s opinion is unfair to the client.

To Hold the Client’s Information in Confidence

The lawyer should hold in strict confidence all information concerning the client and not divulge any such information unless authorized by the client.

To Give Best Efforts

The lawyer should treat each client and each file as very important and try his best. This does not mean spending a lot of time on each file because the resulting cost may be much more than the matter is worth to the client. It is more a matter of the lawyer’s general attitude. Although what the lawyer is doing may be routine work, it is extremely important to the client and deserves the lawyer’s best efforts.

To Be Sensitive

The lawyer must be a good listener and empathize with the client’s problem. The lawyer must be sensitive in asking the client questions the client may be reluctant to talk about. However, the lawyer, although sympathetic to the client’s problem, must be objective about the advice given. The client must remember that the lawyer is still on their side even though the client does not like the advice given.

What A Lawyer Is Not

A Therapist

The client must remember that although their case may have a very emotional element, their lawyer is not trained to treat emotional problems. Just telling the lawyer their story will be therapeutic to many clients. However, if counselling is needed the client should seek a qualified health professional. The lawyer can help guide a client to the appropriate specialist. The cost of these professionals are usually covered by a drug plan or OHIP.


A Hired Gun

If the client’s position is untenable, completely unrealistic and has no chance of success in negotiations or at court then the lawyer has the right to withdraw from the case. The lawyer is not a “hired gun”. A lawyer is an officer of the court and owes a duty to the system to be realistic. It also hurts the lawyer’s credibility with his colleagues and judges if he or she argues ridiculous positions. Some lawyers will disagree with this position. The client can then hire those lawyers if the client so wishes but the result is usually disastrous.

A Miracle Worker

If the relief requested is not something the other party will accept or a court would probably order then it will just not be obtained. As the law is not an exact science, vague and uncertain in many areas and as there is a wide discretion with a judge, it is true that the range of possibilities is wide. However, the probability range of what the result will be is usually much smaller.

Clients must understand that if the client and the other party cannot agree on the terms of a settlement then a judge must decide the case. This means going to court to argue the case. This results in much higher costs, however, there is no alternative if there is no settlement.

The Role of the Client

Role of ClientTo Provide Information

The result of any case depends on two factors – the facts and the law. It is the client’s responsibility to provide all the facts that the lawyer requests. This may involve extensive work by the client. Old records will have to found, time and energy will be needed to detail all the assets in a marriage and their costs and to prepare a budget. A client may have to interview relatives and friends to confirm certain events. This work is very necessary for the success of the case.

To Give Instructions

After the lawyer has given advice and has explained the alternatives, the client must tell the lawyer what to do. The client cannot let the lawyer make the decisions. The client’s decisions are based on the advice given by the lawyer but the client cannot leave the decisions up to the lawyer.

To Pay the Lawyer

At the first interview the lawyer will have discussed fees with the client. If the client cannot pay the fee requested in the manner requested then the client should say so. If the client does not live up to their obligation to pay the bills that are rendered as the file progresses, then the lawyer has the right to stop work on the file. However, discussing the matter with the lawyer will usually result in alternate arrangements being made if the facts warrant it.

Conduct a Lawyer Requires from a Client

Conduct-from-clientTo Supply Truthful Information

Lying to the lawyer has harmful consequences for the client. Lies are almost always discovered by the other party and their lawyer. When that discovery occurs the client will lose credibility with the court so that even truthful assertions will be suspect. Often the lying is about irrelevant or minor matters but the loss of credibility will apply to all the issues including the major ones. If the truth is told from the beginning the lawyer can properly build the case and develop the strategy. However, when the lying is discovered it may be too late to switch the strategy. Besides perhaps destroying his own case, the lying client may be charged with the criminal offence of perjury. Holding back relevant information against one’s case has the same consequences as lying. TELL THE LAWYER THE TRUTH AND LET THE LAWYER BUILD THE CASE BASED ON THE TRUTH.

To Provide the Facts in an Orderly Fashion and on a Timely Basis

A lawyer cannot complete the file on a timely basis or file appropriate documents on behalf of the client if the client does not provide the facts when asked. It is also hard to conduct the case, though not impossible if the client is continually telling the lawyer of facts he just remembered.

To Act Rationally

Family Law matters can be very emotional. Separation from one’s spouse is a most difficult time in one’s life, and may result in irrational behaviour by a client. The client must try to take the emotional aspect out of their behaviour and decision making process.

To Advise the Lawyer as to How He is Handling the Case

If the client is dissatisfied with any aspect of the handling of the case the client must so advise the lawyer. The lawyer will then be able to resolve the complaint. If the client waits until the case is over it may be too late for both the client and the lawyer.

To Show Appreciation

Lawyers are human beings too and therefore like to be appreciated. If the lawyer did a good job then the client should express this satisfaction. The lawyer’s main source of business is from repeat clients and referrals from happy clients. A satisfied client can best show appreciation by referring relatives and friends to the lawyer.

What the Client is Not Expected To Do


The client is NOT expected to know the law. If that were so, the lawyer would be out of business. The client should therefore not feel embarrassed to ask the lawyer any question concerning the law or to provide any facts that they are uncertain are relevant.


This article sets out my beliefs as to how lawyers and clients should conduct themselves. I try to adhere to my own rules as the lawyer and would hope that you the client can do your best to follow your rules. If you have any questions concerning this information please do not hesitate to discuss them with me.